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Kanselكنسل

Your account and data

Delete your Kansel account

You can ask for your account and data to be deleted at any time from inside the app, without having to contact us.

Steps inside the app

Path:SettingsAccountDelete account

  1. 1Open Kansel and tap the settings gear at the top of the screen
  2. 2Scroll to the “Account” section (الحساب)
  3. 3Tap “Delete account” (حذف الحساب) and confirm

When you confirm, you are signed out and your request is reviewed by a person on our team. The account is deleted within 7 days and that cannot be undone. Until then you can change your mind: sign in again and choose to withdraw the request. Any remaining backup copies are purged automatically within 30 days at most.

What gets deleted

  • Your account: the identifier, plus the email and name if you signed in with Google or Apple
  • The link between you and your reports: reports you sent are no longer attributed to your account
  • The push notification tokens for your devices
  • The link between your store subscription and your Kansel account

What is kept

  • The reports themselves once detached from you: only the reported number, the category and the time, along with the aggregate counts built on them. Nothing in them identifies you.
  • Your subscription in the store itself: deleting the account does not cancel it. Cancel it in the App Store or Google Play so it does not renew.

Cannot open the app?

Email us from the address registered on your account and we will delete it once we have verified it is yours.

Request deletion by email